Please read the Terms and Conditions (TCs) with care. Our TCs apply to all purchases made on www.313london.com, referred to hereafter as ‘our website.’ By placing an order on our website, the customer agrees to abide by the Terms and Conditions in their entirety.
We reserve the right to amend the Terms and Conditions at any time. Any changes will take effect as and when posted onto our website. It is the responsibility of the customer to read the TCs whenever making a purchase. All prospective customers are bound by the TCs when using the site at any time. The Terms and Conditions do not affect the customer’s statutory rights in any way.
1. Placing an order
1.1. By placing an order on www.313london.com, the customer is making an offer of purchase. This offer does not form a binding contract until it has been accepted by the company. Acceptance is made entirely at the discretion of 313 London Limited.
1.2 Our website allows the customer to check and amend any errors before submitting an order. The customer should take special care to make sure the order is correct in all its aspects before submission is made, as, once placed, an order cannot then be amended.
1.3. On receipt of an order, an acknowledgement email will be sent to the address previously provided by the customer. This email will contain the order number, as well as the details of the goods to be purchased, and serves as an acknowledgement that the order has been received. It is not an acceptance of the customer’s offer to buy the goods.
1.4. A dispatch verification email will be sent to the customer when product availability has been confirmed and the order accepted. The email will display the details of the order, including a list of the items and their price.
2.1. All products are priced individually on the website.
2.2. All attempts are made to ensure that prices shown on the website are accurate and up to date. Should an error occur, the customer will be notified as soon as possible using the contact details supplied by them. At this point, the customer will be given a choice: either to reconfirm their order at the revised price, or to cancel it. Upon confirming the order, the customer will be required – where applicable – to pay the difference between the original price and the revised one, before delivery can be made. Cancellations will receive a full refund.
2.3. The cost of delivery is automatically displayed and will vary depending on the destination country. For further information, please visit our website.
3.1. Payment can be made by credit card, debit card, and PayPal. We accept Visa Credit/Debit, Mastercard, and Visa Electron.
3.2. All our prices are quoted in GBP. The customer may incur further charges through currency exchanges should their card or financial services provider originate in a jurisdiction that does not use pound sterling.
3.3. All transactions are secure and payment details are not stored. The customer’s card or financial services provider may carry out additional security checks to finalise impending transactions.
3.4. Should there be a need to carry out additional security checks, the customer’s order may be subject to delay. 313 London Limited will make every effort to minimise this wherever possible.
4.1. Products are available depending on stock. The customer will be notified as soon as possible if a product cannot be supplied for any reason.
4.2. Product images on our website are for illustrative purposes, and every effort is made to maintain their accuracy. The customer should be aware that aspects such as a device’s display can affect the product image. As a result, it is possible the product image may not be representative of the product.
5.1. All U.K. orders are processed and dispatched within 1 working day from being placed.
5.2. Orders placed by customers in Europe are normally delivered within 7-10 working days from the date of dispatch. Customers placing orders from remote areas are advised that delivery can take up to 20 working days. End-point distribution of products is performed by the national postal carrier of the destination country.
5.3. Customers placing orders from locations outside of Europe can typically expect delivery to take up to 10-15 working days, and up to 25 working days on rare occasions. End-point distribution of products is performed by the national postal carrier of the destination country.
5.4. Delivery outside the EU may be subject to local import duties, custom duties, or additional taxes. Any extraneous costs such as these are the responsibility of the customer. 313 London Limited cannot provide guidance on any supplementary costs that may occur.
5.5. Failure to pay extraneous costs such as import/custom duties or taxes will result in either the product being returned to 313 London Limited, or it being disposed of. Should these circumstances apply, 313 London Limited cannot reimburse the customer.
6. Damage/Loss in Transit.
6.1. 313 London Limited accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s requirements, with respect to notification of damage, shortages of products, or non-delivery of products.
6.2. The customer should inspect the product on receipt. Should any item be missing or is damaged, the customer should inform the company within 3 working days from the date of delivery.
6.3. Damaged products must be retained by the customer for inspection by the company and at the company’s discretion.
6.4. Should the customer decide to return any item, they must email the company within 3 working days to arrange for any returns.
7.1. Any orders can be returned within 14 days from the date of the delivery.
7.2. All returns must be in their original condition and with all accessories and packaging.
7.3. The customer should contact the company to cancel an order. A member of our team will provide guidance on the process.
7.4. It is the responsibility of the customer that all returns be received by the company in the same condition in which they were sent. It is advised that the customer retain their proof of postage. It may also be considered prudent for the customer to send any items via recorded delivery.
7.5. All returns, where possible, are processed within 7 days of receipt.
8.1. All material and media pertaining to our website is subject to copyright. This includes the design and layout, and all published material (comprising text, graphics, photos, logos, and attached documentation).
9. Links to Third Party Web Sites
9.1. Any links displayed on our website to third parties are provided for purposes of convenience. The company neither endorses nor takes any responsibility for the content of these sites or any risks posed to the customer.
10.1. Use of our website falls under the jurisdiction of English Law. Any disputes that may arise will be administered under that set of rulings and definitions.
11.1. 313 London Limited is an England and Wales registered company. #10161696